*Free Same Day Shipping *min order

HOW DO I EXCHANGE AN ITEM:

Please contact our team at sales@lusher.co within 7 days of receiving your item with the subject line 'exchange'. In the body of the email please include:

  • Full Name
  • Order Number
  • Reason for Return

We will reply to your email and provide the return address. 

Upon receiving the returns item in good order we will issue an in- store credit for the original purchase price of the returned item.

Items must be unused, returned in the original packaging and have the original tag still attached as proof of non-use. 

HOW DO I RETURN AN ITEM

For full price items please contact our team at sales@lusher.co within 7 days of receiving your item with the subject line 'return'. In the body of the email please include:

  • Full Name
  • Order Number
  • Reason for Return
  • Ship Item for return within 14 days of receiving of your order.

We will reply to your email and provide the return address and shipping instructions. 

Upon receiving the returns item in good order we will issue a refund for the original purchase price of the returned item to the payment method used.

Items must be unused, returned in the original packaging and have the original tag still attached as proof of non-use.

Nonreturnable  Items:  

Items on sale for 20% off  can be exchanged, items on sale for more then 20%, are from our Second Sale (Flaws), are marked 'last one' can not be returned as these items are either just a 'few left' or 'end of season/end of line or seasonal color' and can not be added back into stock. 

Cancellations:  

We are unable to accept cancellations. Our shipping team ships packages 'same day'. Same Day means within approx 24 hrs of the time of order. Note - Holidays & Weekends tracking will be provided the first day back to work or Monday. Since we ship soon after each order our customer care team may not get to emails requesting cancellations prior to shipping. Please ensure when placing your order you provide the correct shipping address.