Returns & Exchanges
We want you to love your new bag, if for any reason you'd like to return your order contact our team within 7 days of receipt of the bag. Please be available to receive your bag within this time.
*Canadian's - we'll provide a link where you can print off a free shipping label or use at your local post office for a free return
*U.S Customers we'll provide you the return address - ship via USPS and we'll provide a full refund once your item is received back.
1) The bag is unworn/unused.
2) Please keep the tie tag on for proof of non-use.
3) Keep the shipping box, dust bag, and materials to ship back.
4) Send Return Tracking within 7 days of receipt of the bag.
Once your return is received our shipping team will do a quality control check and refund you same day.
EXCHANGES: Contact us to let us know you'd like to return your bag and what bag you'd like to purchase in exchange. We'll provide a store credit, or you can place a new order for immediate shipping and once your return is received a full refund will be issued to your original form of payment.
For Holiday gifts (Christmas, Valentine's Day) Contact us within 7 days of the Holiday and let us know you'd like to return or exchange your gift. Please note, the gift must be returned by the purchaser.
Soooo beautiful 💙everything about it is perfect. Not a online shopper but definitely would recommend your company. Fast shipping time
A very good friend of mine bought a weekender from LUSHER over the holidays and I lost it over the leather, hoping that all their bags had the same leather I bought the Hero and can't say enough about that amazing tote bag, I just received my Sool Messenger and again and so impressed with the leather, style and quality. Fast to ship and very responsive to questions. I love shopping Canadian, great prices for us in the U.S and no duties :)
From the moment I opened the dust bag and smelt the Italian leather I just adored this bag. The leather has that soft weathered look paired with the studded handles it's just beautiful. I'm using my new bag for everything, it's just so irresistible! I live in Toronto and received my bag in 4 days and tracking in my in box the same day.
Hero is Literally the perfect big tote bag! Pockets for everything so i'm never searching like a mad women, big enough for an overnight work trip and beautiful statement bag, the leather as all the reviews say is beautiful !
love weave leather and this wallet is very soft. Everytime I pull it out of my bag someone asks me about it.
The smooth leather and studs are so wonderful,perfect size I even slide my laptop into it :)
Light, comfortable good size, amazing quality, soft leather with pockets inside to stay organized, the stardust is literally the perfect bag. I even wear it for nights out and always have someone asking me where it bought my bag. A true statement piece yet completely practical.
THE PERFECT BAG!! The size of the Friday is perfect the leather is buttery soft, it has a beautiful square bottom , I dont usually like a square bottom but this is my third lusher bag and they are reliably soft and as usual did not disappoint, super comfortable to wear over shoulder, my arm hangs comfortably over the bag, the square bottom makes for super easy organization, i just love it. I also have the Amie and Hero and can't say enough about lusher.co leather and designs.
I lost 100 pounds and counting & as a surprise my husband bought me the Movement gym bag. I absolutely love it and every day am so excited to pack my bag for the day & head to the gym. I did add the Gracefull Tote to my Xmas list too :)
I live & work in Toronto & am sooo sick of big brand hard bags everyone seems to carry. In a recent meeting I brought my Gracefull Tote loaded with materials for the meeting & in a sea of brown bags that cost 1000's my bag got all the attention. I love to support companies with a vision and products that reflect value.
My wife saw this bag & I wanted to get her something special for our 15th anniversary. She loved it & I'm very impressed with the leather, presentation & fast shipping service from Canada. We're in Hongkong & received it within the week.
Again, great service & beautiful bag
Wow what a purse! The leather is amazing, seriously the best leather you'll find any where the the clutch is so well made and beautiful practical details like the strap so i can use it as a purse and removable wrist strap with the same stud details. I bought the black and will be back to buy another lusher.co bag soon.
Great size, amazing soft leather and love the color!
I got my Amie bag in just 3 days and it's gorgeous!
I wanted to get my daughter a special gift for her 16th birthday and she saw lusher.co on Instagram and has been begging for the petal bag since :) I was very pleased with the quality and suppleness of the leather and it's a good size too. I may have to borrow it! I appreciate the very quick shipping and how communicative the customer service was as I ordered a bit late, so thank you!
I've had my Weekend travel bag by lusher.co for about a year and taken it every time I travel. I get a lot of questions about where I bought it, the leather is really nice and smooth and the color stands out. I use it a lot for the gym and sports. Great investment. I'm on the site now to buy a Boss laptop bag and wished I'd reviewed this company earlier. Really glad to find great bags for men in Canada.
The Element shoulder bag by lusher.co is the coolest, sexiest and comfortable bag I've ever seen. The leather has that very soft feel and I love how slim the bag is no matter what I stuff in it. So amazing to buy a product online site unseen and be blown away when it arrives. Amazing quality & fast shipping.
I have arthritis in my shoulder from an old injury so haven't had a really nice leather purse in years because of the weight but the Ease Hobo by lusher.co is so light and so slim that i can wear is so comfortably I just am so happy to have a bag that's beautiful. i feel so stylish wearing it. I should say too that you can fit a laptop in in, I can do this and hold it down comfortably. Thanks so much for such thoughtful products
I lived in Rome for a few years and when I returned to Canada could never find a bag of the same quality or softness. Luckily a peer at work walked in one day with a lusher.co bag and I was so impressed i bought my first bag that day. The Hero is a remarkable bag made from wonderful smooth, distressed leather. I just received my Tuscany bag a week ago and had to leave a review for this company. If you have any doubts, the leather is wonderful, quick shipping and I have a feeling we'll be seeing a lot more of this wonderful Canadian brand !
I am in love with this perfectly sized shoulder bag! I love the bigger weave and the leather is very distressed and vintage looking, it's like i inherited from my mother :) The cognac is so beautiful I have people reach out and touch it in lines at the store! Must have bag!
I get so many compliments on this bag, I carry work stuff, baby stuff, gym stuff and still have room and it's comfortable to carry - super design with the nice bottom but soft at the top so your arm isn't in a weird uncomfortable position. I need one in every color. LUSHER.co has the best purses, made from the best leather in Canada without a doubt!
I've looked for a bag that could carry the world, made from real, soft gorgeous leather and at the same time was reasonably priced - impossible until i saw an instagram post from a friend who bought one of lusher.co's gorgous Tote bags -which I will get next :) I really can't express how happy I am about this bag, the shipping was fast and the customers service friendly and attentive. I love Canadian Companies who are really doing amazing things!
Soft, supple, well designed and constructed.... I am beyond in love!..It looks great as cross body OR using that same strap to be a shoulder strap only if more length required instead of just the shorter shoulder handles. Versatility is endless without it being frumpy. It is casual elegance at its finest. Customer service was amazing also. :-) Wearing it actually changes you..no lie!
I cant even begin to explain how amazing this bag is... so first of all... it smells amazing.. who doesnt love the smell of leather like seriously if you say you dont your lying. Secondly, it is so soft.. like seriously so so soft, it feels like you've owned it for 20 years, because sometimes new leather is stiff and takes forever to break in and be perfect.. no break in it's already perfect. Its roomy and well made. This Hero bag is going to be my new favorite bag.
What a bag, the weave is beautiful. The leather is high quality and love the detail of the extra strap to wear like a crossbody for travel and everyday.
I just got my Quest backpack and it's stunning. The reviews are in fact correct :) The leather is absolutely soft and beautiful, feels like it;s been mine forever, totally vintage. I'd love to now order a purse and will do so soon.
I LOVE my new Amie handbag. The leather is out of this world, I got the Cognac so I'm able to wear it with anything and really can. The bag in person is more beautiful then shown. I'm a customer who's very happy.
I've been needing a new briefcase but wanted something non traditional, beautiful and fashionable - I loved the Boss and use it often but decided to return for the Tote in Bordeaux and glad I did.
It's definitely large enough for use as a book or professional bag, and I have a lot to carry during the day .
Lovely weave detail .
Lovely products and such fast service it's like shopping in a store, order get it the next day :)
I was so glad to find the mothers day sale and finally picked up the Green Always. I've been wanting it for myself but when it arrived knew mom would LOVE it. I'll be back to buy my own soon :) Wonderful gift for mothers day.
Just got my dream weave clutch for my mom for mothers days and am sure she'll love it. She loves green and this is a very special purse. Thanks you Lusher.co
I have a thing for the color Blue and I was keen on seeing how it would translate to a leather gym bag. Super impressed by the Movement Bag, the dark blue looks so expensive and unique.
I bought myself a commuter bag after a co-worker came into the office with it. It really works for so many aspects of life so well worth the investment. My wife just got one for her birthday because she kept eyeing mine and I knew it was a matter of time until It disappeared into her closet. Get one in each color and share