Shipping Details
LUSHER bags and belts are 100% designed and handmade from stitch to our signature leather finish, in Tuscany Italy.
TAX FREE SHOPPING FOR U.S. CUSTOMERS
LUSHER covers state taxes for our U.S Customers.
Where will my order ship from?
LUSHER ships from our North American Warehouse located in Vancouver B.C within 24-48 hrs to our American and Canadian Customers.
Important - DUTIES - No duties are charged on orders up to $800.00. We recommend orders over $800.00 be placed in two or more separate orders to avoid duties upon arrival. Please note rejecting a package due to duties will cause 'abandonment of an international package' and it will not be returned to us and no refund can be issued.
When will my order ship?
Our shipping team endeavours to ship within 24-48 hrs of receiving your order Monday - Friday a.m. The moment your order is in transit you'll receive your tracking number.
Please note: orders received on Fridays/weekends/holidays will be confirmed, packed and readied for shipping and you will receive your tracking number the next business day.
When will my order arrive?
The average shipping times are 3-8 business days to any major hub. Please understand weekends and holidays are not counted and delays may occur during transit and delivery address outside of major hubs may take longer.
Secure Shipping Service & Delivery
We ship to our U.S. Customers using UPS Tracked Service requiring a signature for a secure delivery.
Once your item has shipped, you'll receive your Tracking Number which you are responsible to use to track your package, be aware of any delays and delivery attempts.
Please enter a physical home address where your item can be safely and reliably received. You are responsible to receive your order and provide a secure address where you can personally accept your package or pick up your package at a UPS store. LUSHER is not responsible for packages accepted and signed for and then later reported as damaged, lost or stollen or neglected. Abandoned packages/not accepted are not refundable.
I entered a P.O. Box as my shipping address.
We ask at checkout for customers to not use P.O boxes as delivery address, but in the event you choose to do so please understand the following as we do our best to deliver your package to you at your chosen address -
In the event you entererd a P.O Box please understand your order can only ship with USPS. You will receive a tracking number that can be used online at USPS, but it may take up to three days for your item to reach the U.S. border where USPS will then be responsible for the P.O Box delivery. Please carefully track your package, contact USPS directly to address any delays or concerns. Please note we are not responsible for any issues with delivery to P.O Box address' and any return requests are minus the additional fees associated.
Abandon Package/Not Delivered/Return to Sender
LUSHER orders are followed up by a series of emails including your shipping confirmation which includes your tracking, shipping updates and an out for delivery email to ensure each customer is fully informed of the delivery of their package with reminders a signature is required.
Abandoned or 'neglected packages' are not reshipped due to the very high fees associated with return shipping, broker fees, duties, taxes and 'return to sender fees'. Please ensure you track your package and receive it in a timely manner. LUSHER and our customer care team are not responsible for 'abandon packages'.
Address Changes:
Customers are responsible to provide an accurate home delivery address at checkout. When entering your information you are creating your shipping lable. We are unable to change addresses after confirmation of shipping. Important, if a customer contacts UPS to change their address or delivery date this can cause delays and losses. LUSHER is not responsible to manage any delays or claims that occur due to customer changes while in transit.
Any delivery issues are customers responsibility:
You will need to sign for your package or pick it up at your local UPS location which can be found on your tracking. Neglected, Abandoned and RTS packages are abandoned and not refundable.
Understanding 'Shipping Standards'
Shipping standards are set by the carrier and do not include processing times, weekends, or holidays. Carriers consider the pick up date "Day 0".
Shipping Delays? Contact UPS using your tracking number for the most up to date delivery information in your area.
What are your shipping fees?
For International/Crossboarder orders there is a small Shipping Service fee of 12.99 which covers just a portion of our int. shipping service which includes a broker clearing your package/packages through customs shipping costs, duties and taxes.
Shipping costs have skyrocketed and we continue to work to ensure quick and seamless service for our U.S. based customers and offer tax free shopping.
Delivered Missing/Stolen Packages:
All LUSHER packages are shipped using a registered, tracked service with UPS requiring a signture at time of delivery. Once at item is delivered LUSHER recieves a proof of delivery notice from UPS. LUSHER is not able to open a claim for a delivered and signed for package.
My Package Arrived Damaged:
Your package will require you accept and sign for it upon delivery. Important: take a photo! Do not accept or sign for an emtpy or damaged package and immediately report the package to UPS directly. Contact our customer care team with the photo you took of the package to make us aware UPS attempted to deliver a damaged package the same day so we are able to assist in opening a claim. Email: sales@lusher.co
LUSHER is not responsible for packages accepted and signed for and later reported as damaged or stolen.
Where do you ship from?
We ship from B.C Canada and all returns are received and processed in Canada as well.
