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We ship within 24 hrs of receiving your order
Mon-Fri
How to Track Orders to the United States:
Use the tracking number provided to you via email at
Once your package arrives in the U.S Track your package at
Where you can also sign up for tracking updates
How to Track Canadian Orders:
Use the tracking number provided in your shipping confirmation email at
You can sign up for tracking notices and updates.
How to Track International Orders:
Use the DHL Tracking number provided in your shipping confirmation at
If you have any difficulty we have a team happy to assist.
Please note, the tracking information our team shares is found at the tracking websites provided above, we do not have any additional information and are unable to effect or hurry any delays due to Covid.
We occasionally see delays at major transfer hubs 3-10 business. Tracking may not be updated during this time as the shipping services awaits the next movement of your package, but please note your tracking will show "still in transit". Please wait until at least 1 week past delivery date to contact us regarding covid delays at which time we are able to open an investigation with the shipping service. None of our packages have gone missing or not been delivered and be assured we're aware and we look forward to you receiving your bag soon!
