Shipping Policy.
Shipping
All orders ship from Salt Lake City, UT via UPS or FedEx , depending on your location.
Most deliveries arrive in 1–3 business days, with geo-tracking and a SIGNATURE REQUIRED for secure delivery.
No Shipping to: P.O Boxes or APO/FPO address.
Tracking
You’ll receive a tracking email as soon as your package is on the move—and another when it’s out for delivery—so you always know where your goodies are!
Signature Required
All packages are shipped with Signature Required for secure delivery.
If you are unable to be home, your package will be redelivered or held at an access point for pick up. Use your tracking for delivery and pick up requests, changes and additional information.
Customers are responsible to track and accept their package, or collect it at the collection point before the cut off date. Neglected packages are not refundable.
Exchanges
If you decide you would prefer a different item then the one originally selected we recommend, due to our high turn over, ordering the new item and we'll ship it out right away. Contact us for a return label as per our return instructions below.
Quality Control and Shipping Promise
Every item is carefully inspected and photographed before shipping to ensure a great customer experience. If something isn’t right, it is important to send us a photo at sales@lusher.co within the first 4 days after delivery. Photos are required by our QQ team due to recent attempts to return replicas. Thank you for your cooperation.
Customer Responsibility
When you shop with Lusher.co, we work hard to send your pieces safely packaged and securely shipped to their new home. To help everything arrive smoothly, we ask our customers to partner with us on a few simple things.
- Customers are responsible for reading our shipping and return policies conveniently located in the item listing prior to purchase.
• Provide a complete and accurate shipping address where someone can receive and sign for the package if required. (keep payment apps like PayPal updated!)
• Use your primary email so you receive order updates and tracking information.
• Keep an eye on tracking and collect your delivery promptly.
• Review product descriptions, measurements, and policies before purchasing so you feel confident in your choice.
• If you need a return for an eligible item, contact us before the return label expires 7 days after delivery.
Every Lusher bag and belt is a cherished member of our family, and our Lusher community loves welcoming them into new homes and adventures. We ship with care and security, and trust their new owners to receive and care for their packages once they arrive.
Packages that are neglected, not accepted, Return To Sender unfortunately, cannot be refunded. Lusher is not responsible for non-delivery or misdelivery due to customer neglect or error.