Returns, Exchanges and Refund Policy

Thank you for taking the time to read our Policies before purchase to ensure the best customer experience possible. 

EXCHANGES

We recommend due to our high turnover, placing a new order for the bag you'd prefer and we'll ship it out right away. Contact our customer care team to request a return of your original order. Returns are processed as per our return policy below.

RETURNS

We hope you love the bag you selected, but if you decide to return it we kindly require the original purchaser contact us within 7 days of delivery. 

We will provide a return label to ship your order back to our warehouse. Our dedicated shipping team will reply Monday to Friday within 24 hrs

Shipping costs are deducted from refunds:

Due to recent changes in global shipping costs, we deduct the shipping fees from refunds. This allows us to continue offering our bags at honest, direct-to-customer pricing without compromising on quality.

We kindly encourage you to review product descriptions and measurements carefully, and please don’t hesitate to reach out—we’re always happy to help you choose the perfect bag.

Thank you for your understanding and continued support.


EMAIL US TO REQUEST A RETURN LABEL: 

sales@lusher.co  **(note: .CO - not .COM)

SUBJECT OF EMAIL: RETURN and ORDER NUMBER (LLXXXXXX)
BODY OF EMAIL: Name of purchaser and Item being returned


ITEMS NON-REFUNDABLE : No Cancellation, Return or Exchanges.

Obi Belts are non-refundable/returnable/exchangeable for any reason.

SALE ITEMS - Discounted for final sale.

Warehouse Clearance / Discounted Items : Discounted for final sale.

Second Sale: Bags and Belts that didn't pass our high standard of quality control deeply discounted for final sale. Full details HERE

Gift Cards are non-transferable, refundable, and can not be cancelled as they are issued as soon as payment is submitted and issued immediately. 

REFUND POLICY

Items must be returned to our warehouse and received in original, unused condition, have all original packaging, duster, and tags included, and not have been exposed to perfume, smoke, or leather treatments. 

After Quality Control, our shipping team endeavors to issue refunds within 5-10 business days (up to 14 days) and customers will receive a confirmation email.

REFUSED / MISSED DELIVERIES / Receiver Changes to delivery

Orders are shipped to the address provided using a secure, registered, tracked service. Emails are sent throughout transit to the email address provided. It is the customer's responsibility to provide a full and accurate address and to track the package and receive it by the final delivery attempt and/or collect it before the cut-off date. If the receiver makes any changes to the scheduled delivery, including address changes, we are no longer responsible for the delivery of the package, and the receiver must manage the delivery with the shipping service directly.  

Abandoned package fees: if an abandoned, rejected or neglected package is returned to our warehouse, they have high RTS fees associated with accepting the package. Shipping Fee's and a $50.00 RTS fee from the carrier is deducted from refunds, so please accept your package even if you'd like to return it.

CANCELLATIONS:

Once you've placed your order, it will ship without delay, and our team is unable to cancel pending orders.