Returns, Exchanges and Refund Policy

Thank you for taking the time to read our Policies before purchase to ensure the best customer experience possible. 

EXCHANGES

We recommend due to our high turnover, placing a new order for the bag you'd prefer and we'll ship it out right away. Contact our customer care team to request a return of your original order. Returns are processed as per our return policy below.

RETURNS

We hope you love the bag you selected, but if you decide to return it we kindly require the original purchaser contact us within 7 days of delivery. 

Obi Belts are non-refundable/returnable/exchangeable for any reason.

SALE ITEMS - Discounted for final sale.

Warehouse Clearance / Discounted Items : Discounted for final sale.

Second Sale: Bags and Belts that didn't pass our high standard of quality control deeply discounted for final sale. Full details HERE

Gift Cards are non-transferable, refundable, and can not be cancelled as they are issued as soon as payment is submitted and issued immediately. 

REFUND POLICY

We’re happy to offer returns on eligible items! Please note that refunds are issued minus shipping and return costs. To keep our prices fair and direct-to-customer, we don’t roll these costs into product pricing like many large retailers do. Instead, we simply deduct the actual shipping expenses from the refund. We think it’s the fairest way — our wonderful customers shouldn’t have to pay for the returns of others.

Items must be returned to our warehouse and received in original, unused condition, have all original packaging, duster, and tags included, and not have been exposed to perfume, smoke, or leather treatments. 

After Quality Control, our shipping team endeavors to issue refunds minus shipping fees within 5-10 business days - customers will receive a confirmation email.

REFUSED / MISSED DELIVERIES / Receiver Changes to delivery or removal of signature required without our authorization.

Orders are shipped to the address provided using a secure, registered, tracked service requiring signature at time of delivery for the security of our customers orders. Emails are sent throughout transit to the email address provided. It is the customer's responsibility to provide a full and accurate email address and shipping address and to track the package and receive it by the final delivery attempt and/or collect it before the cut-off date. Suppose the receiver makes any changes to the scheduled delivery, including address changes or removing signature or holding the package at the local carrier office without collection. In that case, LUSHER is no longer responsible for the delivery of the package, and the receiver must manage the delivery with the shipping service directly.  If signature is removed any reported 'loss of package' after delivery should be reported directly to the carrier as Lusher has no claim to make over a successfully delivered package the customer chose not to sign for.

Abandoned package fees: if an abandoned, rejected or neglected package is returned to our warehouse, they have high RTS fees associated with accepting the package. Shipping Fee's and a $50.00 RTS fee from the carrier is deducted from refunds, so please accept your package even if you'd like to return it.

CANCELLATIONS:

Once you've placed your order, it will ship without delay, and our team is unable to cancel pending orders.