We kindly ask the original purchaser to contact us to initiate a return.
Our shipping team endeavors to respond within 24-48hrs. Mon-Fri.
We need to request a RETURN OF GOODS service to return your item using the original shipping method before the service expires 7 days after delivery. We recommend sending a request no later than 3-5 days after receiving the item Mon-Fri.
Feel free to email us over the weekend and on Holidays however keep your return deadline in mind as we will only be able to request the service the following Monday.
Second Sale/Sale or Clearance Items and Obi Belts are final sale and will not receive a return of goods service response.
Full return policy - CLICK HERE
Email our team:
SUBJECT OF EMAIL: RETURN and ORDER NUMBER (LLXXXXXX)
BODY OF EMAIL: Name of purchaser and Item being returned
Our dedicated shipping team located in Vancouver B.C. will reply to eligible returns with your return of goods service within 24 hrs once it is prepared by UPS or Canada Post