Returns, Exchanges and Refund Policy
Thank you for taking the time to read our Policies prior to purchase to ensure the best customer experience possible.
EXCHANGES
We recommend due to our high turnover, placing a new order for the bag you'd prefer and we'll ship it out right away. Contact our customer care team to request a return of your original order. Returns are processed as per our return policy below.
RETURNS
We hope you love the bag you selected but if you have a change of heart and decide to return it we kindly ask the original purchaser contact us within 7 days of delivery.
All returns must be registered with our shipping service using our return of goods service.
Items on sale / Obi Belts are non-refundable/returnable/exchangeable.
Lusher Archives: Best selling styles from previous seasons no longer in production deeply discounted for final sale.
Second Sale: Bags and Belts that didn't pass our high standard of quality control deeply discounted for final sale. Full details HERE
Gift Cards are non-transferable, refundable, and can not be cancelled as they are issued as soon as payment is submitted and issued immediately.
Packages not accepted by the final delivery attemps or collected by the cut off date, rejected by recipients are abandoned and can not be refunded.
REFUND POLICY
Items must be returned to our warehouse located in Delta BC Canada. Abandoned, neglected, 'return to sender packages' are not refundable. Refunds are not issued while packages are in transit or have not been picked up by the receiver.
Items must be received in perfect, unused condition, have all orginal packaging, duster and tags included, not have been exposed to perfume, smoke or leather treatments, left in the sun/elements.
Our quality control team endeavours to issue refunds within 3-7 business days.
We do not accept returns on used or damaged items for any reason.
IMPORTANT Sezzle & other Payment Apps:
If a customer uses a third party payment company they charge up to 6% of the order + .30 on every purchase. These fees are not refunded so please be aware of this prior to selecting these payment methods at checkout.
REFUSED / MISSED DELIVERIES / Receiver Changes to delivery
Orders are shipped to the address provided using a secure, registered tracked service. Emails are sent throughout transit to the email address provided. It is the customers responsibility to provide a full and accurate address and to track the package and receive it by the final delivery attempt and/or collect it before the cut off date. If the receiver makes any changes to the scheduled delivery including address changes we are no longer responsible for the delivery of the package and the receiver must manage the delivery with the shipping service directly.
Please note: Abandoned international packages are not returned as they require custom clearance and are abandoned in the carrier network. We do not refund abandoned,refused or lost packages due to neglect.
CANCELLATIONS:
Once you've placed your order it will ship without delay and our team is unable to cancel pending orders.
If you have received your tracking number your item has already shipped. LUSHER is not responsible for orders placed in error by the customer and the customer is responsible for the fees incurred. You will be responsible to return your item to us using our return label which you can request once your package has been delivered to you. Full and Actual shipping fees both to and from the customer and all fees associated with a recalled/cancelled order are non refundable and are deducted from refunds. This is standard policy for all online retailers.