Shipping Details

 

LUSHER bags and belts are 100% designed and handmade from stitch to our signature leather finish, in Tuscany Italy. We ship our bags and belts to our dedicated shipping team located in Vancouver, Canada where we ship duty free, and within 24-48 hrs (mon-fri) to our customers in Canada and the USA.

Where do you ship to?

We ship to both Canada and the U.S but if you're located elsewhere contact customer care team with your address and we'll be happy to provide a shipping quote within 24-48 hrs. sales@lusher.co

When will my order ship?

Our dedicated shipping team endevors to ship within 24-48hrs Mon-Friday. Orders received holidays and weekends will ship the next business days.

Please keep in mind there is no shipping Saturday, Sundays or Holidays

Tracking:

You will receive an email including your tracking the moment your package has been collected by the shipping service and continuted updated shipping emails along the way. 

My Tracking Shows 'Label Created'

Your order has shipped internationally ( outside of Italy/Canada)

When you see 'shipping label created, USPS or FedEx awaiting item' and the destination port ( for example BLAINE WA) your package has been picked up and is on it's way to the destination country where it will be accepted by FedEx or USPS. Please patiently watch your tracking. It isn't unusual for the package to be moving through FedEx or USPS network before the tracking starts but rest assured your package will track soon. 

When will I receive my package?

The average shipping times are 3-8 business days to any major hub. Please understand weekends and holidays are not counted and delays may occur during transit and delivery address outside of major hubs may take longer.

Where will my order ship from?

Delta B.C Canada.

Our carefully quality controlled and packaged finished products are sent to our dedicated shipping team in Vancouver B.C from our studio in Tusany IT. Shipping from Canada assists our U.S and Canadian customers in avoiding expensive shipping costs and duties that come with direct shipments from Italy. 

Duties?

U.S. customers - we cover duties on orders under $800.00. on orders over $800.00 we recommend placing seprate orders under this total to avoid duties levied at customs.

Canadian Customers - No duties

What shipping service do you use?

U.S. customers - FEDEX, USPS - Signature Required. *If you'd like us to remove signature required please contact us.

Canadian Customers - Canada Post, Purlator - Signature Required. *If you'd like us to remove signature required please contact us.

P.O Boxes?

Yes! If you enter a P.O. box address, your delivery will be sent to your local USPS or Canada Post office for pick up. 

Important: If you use a P.O box, Communuty Mail box, UPS ect you are responsible to collect your package in timely manner - before the cut off date. Once your package is delivered to the address provided you are responsible for any issues that may occur. 

Customer Responsibility:

When placing your order you will be required to enter a full and accurate address including unit number - you are creating your shipping label and this is the address we are resposible to ship to. You will receive an order confirmation moments after you place your order, confirm you have entered the correct information. Once your order has shipped you will receive an email with your tracking which will again include your shipping address. You will receive on going tracking updates and you are responsible to track your package and accept it by the final delivery attempt / collect it at your local USPS/Canada Post/FEDEX or Purlator office before the cut off date.

Important to note for international and crossborder customers:

Rejected/Abandoned/ Neglected Packages/ Undeliverable (due to customer address error) - Non Refundable

It's important to accept your package because packages shipped internationally/crossboarder which are not delivered/accepted are abandoned by the carrier at customs because all internationaly shipped packages require clearence at customs to return to our warehouse in Canada.

*Please contact the carrier directly to discuss locating and redelivery of these packages. 

Refund are only issued on items returned to our warehouse in Delta BC Canada in original condition. 

Canadian Abanonded Packages - If delivered back to our warehouse in Delta BC  are refunded minus shipping and abanonded fee's once we are billed by the carrier.