Contact Us | Order Support & Help
A Warm Welcome From the LUSHER Team
We're here to help.
Below you'll find answers to some of the questions we receive most often. If you don't find what you're looking for, email us anytime at sales@lusher.co and we'll respond within 24 business hours, Monday through Friday.
When you contact LUSHER, you're speaking directly with the team behind the brand—the people who design and create every LUSHER bag and belt.
Need to Start a Return?
Tracking & Signature Required
All LUSHER deliveries require a signature for your security and confirmed delivery.
Your tracking information is provided as soon as your package is collected and allows you to pre-sign and arrange a vacation hold if you won't be home.
Most USA orders arrive within 1–4 business days. Please use your tracking information to make delivery arrangements that work for you.
When Will My Order Ship?
Orders placed Monday through Friday typically ship within 24 hours.
Weekend orders are prepared for carrier collection on the next business day.
All orders ship from our Salt Lake City warehouse using trusted carriers including UPS, and DHL or USPS where required.
When Will I Receive My Refund?
Please allow up to 14 days from the date your return is received at our Salt Lake City warehouse for your refund to be processed.
Every returned item receives individual quality control to ensure the correct item and all original components have been returned and that the piece is ready to return to inventory.
Just as we take individual care when preparing your LUSHER purchase, we take the same care when a piece returns to us.
Do You Offer Discounts?
We believe every customer should enjoy the same fair, everyday price—whether it's their first LUSHER bag or their tenth.
Our bags are handcrafted in Italy in small batches using exceptional Italian materials. We focus on authentic Italian craftsmanship, direct-to-customer pricing, complimentary fast USA shipping, and exceptional customer service.
Members of The LUSHER List receive early access to new collections, exclusive online releases, Last One Alerts, and invitations to our twice-yearly Second Sale.
I Didn't Receive My Order Confirmation.
The most common reason is an incorrect email address entered during checkout.
Email sales@lusher.co and we'll be happy to confirm your order and update your email address if needed.
I Haven't Received a Reply to My Email.
Please make sure you're emailing sales@lusher.co.
We are LUSHER.co. Emails sent to a .com address do not reach our team.
If you haven't received a reply within 24 business hours, Monday through Friday, please check your junk or spam folder before contacting us again.
Can I Change or Cancel My Order?
Our warehouse processes orders very quickly so that we can offer fast dispatch. Because of this, we cannot guarantee that an order can be changed or cancelled once it has been placed.
For complete information regarding cancellations and applicable deductions, please see our Shipping, Returns & Refund Policy.
Do You Sell Replacement Straps or Additional Colours?
Everything currently available—including bags, belts, colours, and sizes—is listed on our website.
If you don't see a particular item, colour, or size online, it isn't currently available.
Are LUSHER Bags Sustainably Made?
Every LUSHER bag is handcrafted in Italy using responsibly sourced leather and traditional Italian craftsmanship.
We believe in creating beautiful, enduring pieces rather than disposable fashion.
Learn more about our approach to responsible leather →
Do You Offer Repairs or a Warranty?
Each LUSHER piece is handcrafted in Italy using premium materials selected for their beauty and durability.
While we don't currently offer repair or warranty services in North America, most ongoing care and repairs can be completed by a reputable local leather repair specialist.
With proper care, your LUSHER bag is designed to age beautifully and be enjoyed for years to come.
We're Here to Help
If your question isn't answered above, simply email sales@lusher.co and one of our team members will be happy to help.
Thank you for choosing LUSHER and for supporting our small, independent brand. We truly appreciate every order—and every customer who chooses to make a LUSHER piece part of their collection.