Shipping, Returns & Refund Policy

Fast & Free USA Shipping

Enjoy free USA shipping on every order.

All orders ship from our Salt Lake City warehouse via trusted carriers including DHL, FedEx and, where required, USPS, depending on your location. Most deliveries arrive within 1–4 business days and include full tracking from dispatch to delivery.

Please note: Due to specialized military handling procedures and limited delivery verification, we're unable to ship to APO/FPO addresses.

Easy Tracking & Secure Delivery

Once your order ships, you'll receive a shipping confirmation email with tracking details so you can follow your package every step of the way and stay informed of your estimated delivery date.

Tracking notifications are sent to the email address provided at checkout, so please ensure your contact details are correct and keep an eye on your delivery updates.

Tracking & Signature Required

To help ensure your purchase arrives safely, every order includes full tracking and requires a signature upon delivery. This protects your package from being left unattended and provides added peace of mind.

If you're unavailable on the delivery date, your tracking allows you to manage your delivery directly with the shipping carrier, including requesting your parcel be held for collection at a convenient pickup location before the final delivery attempt.

To Ensure a Smooth Delivery

Customers are responsible for:

  • Providing a complete and accurate residential shipping address.

  • Monitoring tracking updates and estimated delivery dates.

  • Being available to sign for delivery or arranging with the carrier to hold the parcel for collection before the final delivery attempt.

  • Collecting or accepting the parcel before the carrier's collection or return deadline.

Shop With Confidence

Every order is carefully inspected before it leaves our warehouse to ensure it arrives exactly as expected.

If your item arrives damaged, incorrect, or you believe there is a manufacturing fault, please contact sales@lusher.co within 7 days of delivery, along with photos of the issue, so our team can assess it and make it right.

Easy Returns

We want you to love your purchase. If you'd like to make a return, simply email sales@lusher.co with your order details within 7 days of delivery and our team will be happy to help.

We'll arrange a prepaid return label through one of our trusted shipping partners. Return labels are valid for 7 days from delivery. After this time, the return label expires and the order is no longer eligible for return.

Returned items must be unused and returned in their original condition, including all original packaging.

Refund Policy

Please allow 14 days from the date your return is received at our Salt Lake City warehouse for your refund to be processed. This time is required for our team to quality check each returned item and ensure all original components are included with the return. We appreciate your patience while we complete this process.

A $15.00 restocking fee applies to all returns to help cover the cost of receiving, inspecting, processing and restocking returned items.

Refunds are issued to the original payment method, less any applicable fees outlined in these policies.

Final Sale Items

Sale items are marked as final sale, including Obi Belts, Last One items, and sale events such as Warehouse Sale, Second Sale and Styled & Shot.

Order Changes & Cancellations

Please review your items, shipping address, contact details and selected payment method carefully before placing your order.

Our warehouse begins processing orders almost immediately so we can get your purchase to you as quickly as possible. Because of this, we're unable to guarantee cancellations, order changes, address updates or combined orders once an order has been placed.

Once an order is placed, the payment provider charges a non-refundable payment processing fee. If an order is cancelled, this fee cannot be refunded.

If we're able to stop your order before it has been collected by the shipping carrier, your refund will be issued less the non-refundable payment processing fee charged by the payment provider.

If an order has already shipped before it is cancelled, including but not limited to customer cancellation requests, duplicate or accidental orders, incorrect shipping addresses, refused deliveries or failure to collect, refunds will be processed once the returned item has been received and inspected, less:

  • the non-refundable 5% payment processing fee;

  • all shipping costs incurred to and from the customer; and

  • the applicable restocking fee.

These deductions reflect the actual costs charged by the payment provider, shipping carriers and our warehouse partners. They are applied solely to recover costs already incurred and are not retained as profit.

A Note From Our Team

At Lusher.co, we're a small team of real people who genuinely care about every order we send.

We believe shopping online should be simple, transparent and enjoyable. That's why we work hard to provide quality products, fast shipping and friendly, responsive customer service whenever you need us.

Our policies are designed to create a fair and consistent experience for everyone while protecting both our customers and our business.

Thank you for supporting our small business—we truly appreciate every order.