Warranty & After-Care Policy
Crafted With Intention. Delivered With Integrity.
Every LUSHER bag and belt is fully handcrafted in Italy from start to finish. Our artisans complete a rigorous multi-stage quality inspection:
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After each bag is fully assembled, every detail—stitching, leather finish, lining, hardware, zippers—is examined.
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Before packaging, each piece is inspected again to ensure flawless condition.
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Before shipping, our U.S. warehouse performs a final review.
This is how LUSHER stands behind the quality of every piece we create—through meticulous craftsmanship and uncompromising quality control before your bag ever leaves our hands.
Premium Service, No Shortcuts
We also stand behind our products by investing in luxury service rather than rolling the cost of possible repairs, replacements or hidden warranties into our prices:
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Fast, secure U.S. delivery: 1–3 days
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Signature-required shipping for verified, safe delivery
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No duties, tariffs, or hidden fees for U.S. customers
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Personal customer care — no bots, no A.I., no outsourcing.
Every email is answered by a real LUSHER team member who knows our products inside and out.
These are expensive services for a small artisan brand—but we provide them because your experience matters.
Quality Guarantee at Delivery
Because of our strict inspection process, defects upon arrival are extremely rare.
If you believe your item arrived damaged, please contact us within 48 hours of delivery so we can review the situation.
Please Note:
Our Return of Goods request window is 7 days from the date of delivery. If you believe your item arrived with a flaw, it must be reported within this 7-day period so we can review it promptly.
If we do not receive a report within this timeframe, it is reasonable for us to assume that the item arrived in perfect condition and that you are satisfied and keeping your bag. After this point, all care and condition of the item are the customer’s responsibility.
After Delivery: Customer Responsibility
Once your item is delivered, responsibility for its care transfers to you. Damage that occurs after delivery can happen for many reasons, including:
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Accidents or heavy use
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Water or weather exposure
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Stretching, scratching, or scuffing
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Misuse or improper storage
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General wear
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Pet damage
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Chemical or cleaning-related issues
Some customers may unintentionally damage a bag soon after receiving it, but this does not indicate a defect and does not qualify for replacement or refund.
LUSHER not replacing or repairing customer-caused damage is not a failure to stand behind our products.
It is a commitment to fairness.
We do not roll the cost of repairs, replacements, or warranties into our prices.
We do not believe other customers should pay more to cover the damage caused by a few.
For post-purchase wear or accidents, we recommend a trusted local leather repair professional, which is far more sustainable, practical, and cost-effective than international returns.
No Warranty or Repairs
To minimize environmental impact and keep our prices as accessible as possible for handcrafted Italian luxury, we do not offer:
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Warranties
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Repairs
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Replacements for damage caused after delivery
No Returns on Damaged Items
We cannot accept damaged items back under any circumstances. Items must be returned in the same undamaged condition in which they were delivered.
Our Promise
We stand behind every bag and belt through craftsmanship, quality control, and exceptional service—not through padded prices or repair fees.
Your LUSHER piece is built to last for years with mindful use and proper care, and we are honored to create something special for you.