Return Request – We’re Here to Help

We're sorry your purchase wasn't quite right.

Our goal is to make the return process as simple as possible. Follow the steps below and our shipping team will take care of the rest.

How to Request a Return

Please email sales@lusher.co within 7 days of delivery to request a return. Our shipping team will be happy to assist by providing a prepaid return label and detailed packing instructions to ensure a smooth return.

Kindly note that our return service is available for 7 days from delivery. After this time, the return window closes and we are unable to accept new return requests.

Before Sending Your Return

To be eligible for a refund, returned items must be:

  • Unused and in their original condition.

  • Returned in the original packaging.

  • Returned with all original tags and components as received.

Refund Policy

Please allow 14 days from the date your return is received at our Salt Lake City warehouse for your refund to be processed.

This time is required for our team to quality check each returned item and ensure all original components are included with the return. We appreciate your patience while we complete this process.

A $25 restocking fee applies to all approved returns. This fee helps offset a portion of the actual costs associated with return shipping, receiving and quality control inspection. We intentionally recover only a portion of these costs rather than building them into the price of every bag. We're keeping our prices as low as possible for everyone.

Refunds are issued to the original form of payment.

Frequently Asked Questions

When will I receive my refund?

Refunds are processed within 14 days of your return being received at our Salt Lake City warehouse. Once your refund has been processed, you'll receive a confirmation email. Depending on your payment provider, it may take a few additional business days for the refund to appear on your account.

Can I cancel my order?

Our warehouse begins processing orders almost immediately to ensure fast dispatch, so we're unable to guarantee cancellations or order changes once an order has been placed.

For complete information regarding cancellations and applicable refund deductions, please refer to our Shipping, Returns & Refund Policy.

What if my item arrived damaged or incorrect?

If your item arrives damaged, incorrect, or you believe there is a manufacturing fault, please email us: sales@lusher.co  within 7 days of delivery, with photos of the issue, and our team will be happy to help. We want you to love your bag!

Need More Information?

For complete details regarding shipping, returns, refunds, cancellations and final sale items, please refer to our Shipping, Returns & Refund Policy.

A Note From Our Team

When you contact Lusher.co, you're speaking directly with the small team that carefully packs, ships and supports every order.

We're committed to providing a safe, secure and enjoyable shopping experience, and we're here to help with genuine questions or concerns every step of the way. We believe every customer deserves friendly, personal service, and we appreciate the same kindness and respect in return.

Thank you for supporting our small business—we truly appreciate every order.