Contact Us | Order Support & Help

Have a question about your order or need help choosing the perfect bag?

The Lusher.co customer support team is here to help.

Email us anytime at sales@lusher.co and we’ll get back to you within 24 hrs Monday-Saturday. 

Looking for your next everyday bag, travel bag, tote, crossbody, or stylish carryall? If you have any questions before you buy, just reach out — we’d love to help you find the perfect fit.

*IMPORTANT NOTE: We are a .CO domain, not .COM.  If you email a .COM address by mistake, we will not receive your message. To avoid delays, please use the contact information listed on this page.

 

Quick Answers to Common Questions

When will my order ship?

Orders placed Monday–Friday typically ship within 24 hours. Weekend orders are prepared the same day and picked up by the carrier on the next business day.

When will my order be delivered?

Once your package is in transit, your tracking link will provide an estimated delivery date along with real-time shipping updates.

Can I cancel my order?

Orders are processed very quickly — including weekends and holidays. If you’ve received an order confirmation email, your order is already being prepared and can no longer be canceled.

Do you offer additional colors, straps, or sizes?

All currently available products, colors, and sizes are listed on our website. We do offer additional straps when available.

When will I receive my refund?

Once your return has been received, our quality control team requires 7–14 business days to inspect and process your refund. Refunds are issued back to your original payment method once approved.