Return Request – We’re Here to Help

Need to return an item? No problem — our carrier partners offer a convenient Return Of Goods Service to make the process simple and stress-free.

If you’d like to arrange a return, please email our team with your order number and we’ll provide you with a return label along with the next steps.

To ensure we can arrange your carrier return label in time, please contact us within 7 days of delivery, as the return service expires after this period.

Email us: sales@lusher.co 

We’ll always do our best to make your experience with Lusher.co easy, friendly, and hassle-free.

IMPORTANT NOTE: We are a .CO domain, not .COM.

 

Quick Answers to Common Questions

What shipping service do you use for returns?

We use the same fast, tracked, and signature-required shipping service for returns to ensure your package is delivered securely and processed as quickly as possible.

When will I receive my refund?

Once your return has been received, our quality control team requires 7–14 business days to inspect and process your refund. Once approved, refunds are issued back to your original payment method.

Can I send a self-return? RTS?

In order for our warehouse to properly identify and process returned parcels, all returns must use our authorized Return of Goods Service label. Our USA based warehouse is unable to accept self-returned packages.